Returns

You may cancel an order made online within 24 hours of placement by emailing us here or by calling your closest store during its trading hours. WA Rugs shall not accept a cancellation of an order for change of mind unless WA Rugs chooses to do so at its absolute discretion.

If WA Rugs does accept such a cancellation, you must pay an amount that in WA Rugs' reasonable view reflects the loss that WA Rugs will suffer as a consequence of the cancellation (including but not limited to storage fees and any mark down). WA Rugs shall set off this amount against the payment you have made and refund the balance.

Most refunds will be processed within 5 to 10 business days depending on your financial institution. If you do not receive your funds within 10 business days please contact your closest store to which the order was processed.

We accept no returns on discontinued collections online or instore. We accept no returns on items that are labelled 'Clearance'. We accept no returns on cut lengths of hall runner or custom made rugs.

Goods on which a change of mind return is not available:

WA Rugs will not accept the return of rugs from the following categories under the change of mind returns policy under any circumstances:
Used Rugs
Damages to rugs caused by the customer
These products can still be returned if they are faulty, not fit for purpose or do not match the sample or description.

WA RUGS is not responsible for items lost during return shipping. We recommend that you send your return via Registered freight ensure that it reaches us.

Coupon discounts as well as shipping and handling fees from the original shipment to the customer are not refundable.

WA RUGS reserves the right to change our return policies and/or reject any exchange requests for any reason without prior notice. Should there be any dispute, WA RUGS decision will be final.

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Rug size guide

Choosing the right rug can sometimes be tricky. Shape, size, material and wearability are all factors to consider when buying a rug. There are no strict rules when it comes to picking your perfect rug, but we have created a go-to guide for selecting and placing the right rug for you!

When choosing a rug for your living room, less is NOT more. Smaller rugs can make a space look smaller or cluttered in comparison to larger rugs which give the illusion of a more spacious room.
For a classic living layout, place the rug in the centre of the room and place the front legs of your sofa and armchairs on the rug. This will help create a better aesthetic and cleaner appearance.

A rug in the bedroom is all about a warm and comfortable underfoot, especially for those with hard flooring! For those wanting a larger rug for the room, we recommend a rectangular rug that sits right under the lower end of the bed and extends at least 50cm beyond the sides of the bed (depending on the size of your bedroom).
For those who don't want a large rug but still want a warm underfoot when getting out of bed, we recommend a round or runner rug to place at either side of the bed.

Scale and proportion is key when placing a rug in your dining room. As a rule, you want your rug to be large enough to accommodate all the dining chairs, even when they are pulled out from the table. We recommend your rug be large enough to extend around 60-70cm beyond your table.
For high traffic, spill-risk areas like the dining area, we recommend a low-pile rug and easy-to-clean material like polypropylene for a rug.xt