You may cancel an order made online within 24 hours of placement by emailing us here or by calling your closest store during its trading hours. WA Rugs shall not accept a cancellation of an order for change of mind unless WA Rugs chooses to do so at its absolute discretion.
If WA Rugs does accept such a cancellation, you must pay an amount that in WA Rugs' reasonable view reflects the loss that WA Rugs will suffer as a consequence of the cancellation (including but not limited to storage fees and any mark down). WA Rugs shall set off this amount against the payment you have made and refund the balance.
Most refunds will be processed within 5 to 10 business days depending on your financial institution. If you do not receive your funds within 10 business days please contact your closest store to which the order was processed.
We accept no returns on discontinued collections online or instore. We accept no returns on items that are labelled 'Clearance'. We accept no returns on cut lengths of hall runner or custom made rugs.
Goods on which a change of mind return is not available:
WA Rugs will not accept the return of rugs from the following categories under the change of mind returns policy under any circumstances:
Damages to rugs caused by the customer
These products can still be returned if they are faulty, not fit for purpose or do not match the sample or description.
WA RUGS is not responsible for items lost during return shipping. We recommend that you send your return via Registered freight ensure that it reaches us.
Coupon discounts as well as shipping and handling fees from the original shipment to the customer are not refundable.
WA RUGS reserves the right to change our return policies and/or reject any exchange requests for any reason without prior notice. Should there be any dispute, WA RUGS decision will be final.